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What forms of payment are accepted?
Visa, MasterCard, American Express, and Discover.
How do I redeem a gift certificate?
If you would like to redeem a gift certificate not purchased online, please generate a wish list of the products via the website you would like to purchase and then either send an email to info@tottini.com or call 877.474.0400. You will need your gift certificate number to complete the transaction.
Does tottini offer gift wrap for purchased items?
Gift wrapping is available on most non-furniture item orders. When ordering please specify in the customer comments section located at the bottom of the order form which items you would like to have wrapped. Please keep in mind that larger furniture related items cannot be gift wrapped. There is a cost for gift wrapping. A gift card or message may be enclosed if requested.
Where does tottini deliver?
For United States and Canada orders shipping charges are shown after you select a shipping method. We are currently unable to ship to P.O. Boxes, APO/FPO addresses, or U.S. territories.
For International orders we are able to accept orders from outside the US. tottini will do its best to accommodate international requests. If we are able to ship to your destination we charge actual shipping costs. The shipping costs on International orders will not be added during checkout, but for an estimation of international shipping costs email info@tottini.com. *Please note: Due to size, most furniture items can not be shipped internationally.
What is your shipping policy?
Orders placed by 12 Noon PST Monday through Friday (excluding holidays) will ship within 2-3 business days. Express shipments can be quoted for Next day or 3-day shipping. Please call us to be certain of a rush status and make a note on your order form. We will quote shipping as soon as possible.
We offer serveral shipping options for delivery within the U.S.: Ground, 3rd Day Air and Next Day Air. Furniture items are shipped via Fed Ex Ground, Freight, or possibly a third party freight forwarder. For Rush delivery on furniture items, please contact us. Please keep in mind, shipping times below are once the order ships:
Ground 5-9 business days
3 Day Air 3-4 business days
Next Day Air 1-2 business days
Alaska and Hawaii: Please add 2-4 days for shipment.
tottini will notify you promptly by email or telephone of any delays in shipping. Items ordered together are not necessarily shipped together (due to size and weight), and may be received separately. Note: Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.
Shipping costs are based on your total order amount before sales tax and promotional discounts are applied. Prices are per shipping address. Some furniture and larger items may have a additional delivery surcharge to cover additional shipping cost.
Visa, MasterCard, American Express, and Discover.
How do I redeem a gift certificate?
If you would like to redeem a gift certificate not purchased online, please generate a wish list of the products via the website you would like to purchase and then either send an email to info@tottini.com or call 877.474.0400. You will need your gift certificate number to complete the transaction.
Does tottini offer gift wrap for purchased items?
Gift wrapping is available on most non-furniture item orders. When ordering please specify in the customer comments section located at the bottom of the order form which items you would like to have wrapped. Please keep in mind that larger furniture related items cannot be gift wrapped. There is a cost for gift wrapping. A gift card or message may be enclosed if requested.
Where does tottini deliver?
For United States and Canada orders shipping charges are shown after you select a shipping method. We are currently unable to ship to P.O. Boxes, APO/FPO addresses, or U.S. territories.
For International orders we are able to accept orders from outside the US. tottini will do its best to accommodate international requests. If we are able to ship to your destination we charge actual shipping costs. The shipping costs on International orders will not be added during checkout, but for an estimation of international shipping costs email info@tottini.com. *Please note: Due to size, most furniture items can not be shipped internationally.
What is your shipping policy?
Orders placed by 12 Noon PST Monday through Friday (excluding holidays) will ship within 2-3 business days. Express shipments can be quoted for Next day or 3-day shipping. Please call us to be certain of a rush status and make a note on your order form. We will quote shipping as soon as possible.
We offer serveral shipping options for delivery within the U.S.: Ground, 3rd Day Air and Next Day Air. Furniture items are shipped via Fed Ex Ground, Freight, or possibly a third party freight forwarder. For Rush delivery on furniture items, please contact us. Please keep in mind, shipping times below are once the order ships:
Ground 5-9 business days
3 Day Air 3-4 business days
Next Day Air 1-2 business days
Alaska and Hawaii: Please add 2-4 days for shipment.
tottini will notify you promptly by email or telephone of any delays in shipping. Items ordered together are not necessarily shipped together (due to size and weight), and may be received separately. Note: Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.
Shipping costs are based on your total order amount before sales tax and promotional discounts are applied. Prices are per shipping address. Some furniture and larger items may have a additional delivery surcharge to cover additional shipping cost.
| Order Total | Ground | 3rd Day |
| Next Day Air |
| <$25 | $6.95 | $10.95 |
| $25.95 |
| $25 - $50 | $7.95 | $15.95 |
| $27.95 |
| $50 - $75 | $9.95 | $17.95 | $29.95 | |
| $75 - $100 | $12.95 | $19.95 |
| $32.95 |
| $100 - $150 | $15.95 | $21.95 |
| $35.95 |
| $150 - $200 | $19.95 | $23.95 |
| $37.95 |
| $200 - $250 | $25.95 | $25.95 |
| $40.95 |
| $250 - $500 | $35.95 | $45.95 | $75.00 | |
| $500 - $750 | $85.95 | $100.00 |
| $150.00 |
| $750 - $1500 | $150.00 | $175.00 | $250.00 | |
| $1500 - $2000 | $300.00 | $400.00 |
| $600.00 |
| $2000 - $2500 | $450.00 | $550.00 |
| $750.00 |
| $3000 - $4000 | $600.00 | $750.00 |
| $900.00 |
| $4000+ | $750.00 | $900.00 |
| $1150.00 |
What if an item is out of stock?
We try to keep our we site inventory current, however because we also run a retail location occasionally an item sold on this site may be out of stock. Also, many large furniture items need to be custom ordered. If any portion of your order contains out of stock merchandise, tottini will 1) notify you immediately via email which items are out of stock as well as the anticipated shipping date for each item; 2) back order the out of stock items and 3) ship the in stock portion of your order. If you recieve an out of stock notification you may elect to either 1) await the backordered shipment; 2) cancel the back ordered items prior to shipment and receive a refund for cancelled items or 3) substitute back ordered items with in stock items. Similarly, tottini reserves the right to cancel orders for back ordered items and refund the purchase price.
Do I pay sales taxes on my purchases?
Washington residents will have sales tax automatically added to their order. If tottini is not collecting your state's taxes, you are expected to comply with your state's current laws regarding purchases over the Internet.
What is your return/exchange policy?
We want you to be completely satisfied with your purchase. You may return your merchandise within 30 days from date of receipt for a refund or exchange. After 30 days, or if the particular item is then out of stock, we will provide a store credit or gift certificate. If your item appears to have shipping damage, please contact us upon receipt so that we may replace the damaged item and pursue a claim with the shipper. For return or cancellation of special order or custom items, including some furniture, we will offer store credit or a 20% restocking fee. All sales are final on any and all clearance and/or sale items.
We try to keep our we site inventory current, however because we also run a retail location occasionally an item sold on this site may be out of stock. Also, many large furniture items need to be custom ordered. If any portion of your order contains out of stock merchandise, tottini will 1) notify you immediately via email which items are out of stock as well as the anticipated shipping date for each item; 2) back order the out of stock items and 3) ship the in stock portion of your order. If you recieve an out of stock notification you may elect to either 1) await the backordered shipment; 2) cancel the back ordered items prior to shipment and receive a refund for cancelled items or 3) substitute back ordered items with in stock items. Similarly, tottini reserves the right to cancel orders for back ordered items and refund the purchase price.
Do I pay sales taxes on my purchases?
Washington residents will have sales tax automatically added to their order. If tottini is not collecting your state's taxes, you are expected to comply with your state's current laws regarding purchases over the Internet.
What is your return/exchange policy?
We want you to be completely satisfied with your purchase. You may return your merchandise within 30 days from date of receipt for a refund or exchange. After 30 days, or if the particular item is then out of stock, we will provide a store credit or gift certificate. If your item appears to have shipping damage, please contact us upon receipt so that we may replace the damaged item and pursue a claim with the shipper. For return or cancellation of special order or custom items, including some furniture, we will offer store credit or a 20% restocking fee. All sales are final on any and all clearance and/or sale items.
If you have any questions, please email us at info@tottini.com or call us toll free 877.474.0400.
How do I make a return/exchange?
To make a return or exchange simply call our Customer Service department within the 30-day guarantee period (toll free 877.474.0400) to obtain a return authorization (RA) number. Please indicate the RA number on the outside of the packaging to ensure prompt processing. Your return must be accompanied by the receipt and must include your RA number. Original shipping and handling charges are non-refundable. Returns need be well-packed and insured for the full price of the item. We recommend the return be sent via traceable method. We cannot guarantee a full refund without an RA number. Please ship all return items to the following address:
tottini (Returns)
259 Yale Avenue North
Seattle, WA 98109
After our 30 day guarantee period your return will be for store credit only. Shipping charges will apply to exchanges.
What if I receive a damaged shipment?
Please call us immediately at 877.474.0400 and we will process a claim and/or replacement. FedEx usually requires an inspection in the event of damage so please hold onto all packing materials and the item until further notice. tottini MUST be informed within 3 days of delivery of all damaged goods, or we cannot process a claim. Please inspect all deliveries thoroughly upon arrival.
How do I make a return/exchange?
To make a return or exchange simply call our Customer Service department within the 30-day guarantee period (toll free 877.474.0400) to obtain a return authorization (RA) number. Please indicate the RA number on the outside of the packaging to ensure prompt processing. Your return must be accompanied by the receipt and must include your RA number. Original shipping and handling charges are non-refundable. Returns need be well-packed and insured for the full price of the item. We recommend the return be sent via traceable method. We cannot guarantee a full refund without an RA number. Please ship all return items to the following address:
tottini (Returns)
259 Yale Avenue North
Seattle, WA 98109
After our 30 day guarantee period your return will be for store credit only. Shipping charges will apply to exchanges.
What if I receive a damaged shipment?
Please call us immediately at 877.474.0400 and we will process a claim and/or replacement. FedEx usually requires an inspection in the event of damage so please hold onto all packing materials and the item until further notice. tottini MUST be informed within 3 days of delivery of all damaged goods, or we cannot process a claim. Please inspect all deliveries thoroughly upon arrival.
What is your pricing policy?
Although tottini works very hard to maintain the quality of our service, on rare occasions a product may be incorrectly priced. If an order is placed for an incorrectly priced item and an items purchase price is greater than its correct price, tottini will notify you of the correct price and refund the difference. If an order is placed for an incorrectly priced item and the purchase price is less than the correct price, tottini may at our discretion notify you of the error and cancel the order.
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