To prove our confidence in the products we sell, we offer a money back, satisfaction guarantee! As long as you make the request within 30 days for your product to be returned and your product is in an unopened condition, you qualify for a refund from tottini. All custom orders, clearance and sale items, including display and/or floor models are final; no refunds or store credits available.
Non-sale merchandise in new or unused condition returned after 30 days from the date of purchase shall be exchanged for store credit only and subject to a 25% restocking fee if applicable (less shipping costs and surcharges).
To return an item it must be returned in its original unopened manufacturer packaging. For breast pump returns: According to the FDA, breast pumps and accessories are personal, single-user items and thus are not returnable to tottini. Potty products can also not be returned due to health and hygiene concerns. All broken items should be returned directly to the manufacturer for replacement and repair.
tottini’s foundation is based on client satisfaction via long-term relationships and this is only part of the way we try make sure our clients are confident that they will receive an honest service, from an honest company, in a risk free environment when you choose tottini!