1. Free Shipping
  2. What forms of payment are accepted?
  3. How do I redeem a gift certificate?
  4. Does tottini offer gift wrap for purchased items?
  5. Where does tottini deliver?
  6. What is your shipping policy?
  7. What if an item is out of stock?
  8. Do I pay sales taxes on my purchases?
  9. What is your return/exchange policy?
  10. How do I make a return/exchange?
  11. How do I return my FLOR order?
  12. What if I receive a damaged shipment?
  13. What is your pricing policy?
  14. Do discounts apply to all products?

1. Free Shipping

We offer free shipping on all orders over $49, however some restrictions do apply.

Some of our manufacturers require us to charge a portion of the freight costs regardless of any free shipping we may offer.

Also some over-sized, bulky and/or heavy items, such as some toys and furniture have higher shipping costs than others. Therefore, these large items may have a shipping surcharge which is applied during checkout.

Please note that although some of the larger items do appear to contain significant shipping costs, we do our best to only pass a portion of our actual shipping costs onto our customers.

2. What forms of payment are accepted?

Visa, MasterCard, American Express, and Discover.

3. How do I redeem a gift certificate?

If you would like to redeem a gift certificate not purchased online, please generate a wish list of the products via the website you would like to purchase and then either send an email to info@tottini.com or call 877.474.0400. You will need your gift certificate number to complete the transaction.

4. Does tottini offer gift wrap for purchased items?

Gift wrapping is available on most non-furniture item orders. When ordering please specify in the customer comments section located at the bottom of the order form which items you would like to have wrapped. Please keep in mind that larger items cannot be gift wrapped. There is a cost for gift wrapping. A gift card or message may be enclosed if requested.

5. Where does tottini deliver?

For United States shipping charges are shown after you select a shipping method. We are currently unable to ship to P.O. Boxes, APO/FPO addresses, or U.S. territories.

For International orders we are able to accept orders from outside the US. tottini will do its best to accommodate international requests. If we are able to ship to your destination we charge actual shipping costs. The shipping costs on International orders will not be added during checkout, but for an estimation of international shipping costs email info@tottini.com. *Please note: Due to size, most furniture items can not be shipped internationally.

6. What is your shipping policy?

Orders placed by 12 Noon PST Monday through Friday (excluding holidays) will ship within 2-3 business days. Shipments can be quoted for next day. Please call us to be certain of a rush status and make a note on your order form. We will quote shipping as soon as possible.

We offer several shipping options for delivery within the U.S.: Ground, Express and Next Day Air. Furniture items are shipped via Fed Ex Ground, Freight, or possibly a third party freight forwarder. For Rush delivery on furniture items, please contact us. Please keep in mind, shipping times below are once the order ships:

Ground 5-9 business days 
Express 3-4 business days
Next Day Air 1-2 business days

Alaska and Hawaii: Please add 2-4 days for shipment.

tottini will notify you promptly by email or telephone of any delays in shipping. Items ordered together are not necessarily shipped together (due to size and weight), and may be received separately. Note: Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.

Shipping costs are based on your total order amount before sales tax and promotional discounts are applied. Prices are per shipping address. Some furniture and larger items may have a additional delivery surcharge to cover additional shipping cost.

Order Total

Ground

Express

<$25

$6.95

$10.95

$25 - $48

$7.95

$15.95

$49 - $75

FREE*

$17.95

$75 - $100

FREE*

$19.95

$100 - $150

FREE*

$21.95

$150 - $200

FREE*

$23.95

$200 - $250

FREE*

$25.95

$250 - $500

FREE*

$45.95

$500 - $1000

FREE*

$150.00

$1000 - $1500

FREE*

$250.00

$1500 - $2000

FREE*

$600.00

$2000 - $2500

FREE*

$750.00

$3000 - $4000

FREE*

$900.00

$4000+

FREE*

$1150.00

7. What if an item is out of stock?

We try to keep our website inventory current, however because we also run a retail location occasionally an item sold on this site may be out of stock. Also, many large furniture items need to be custom ordered.

If any portion of your order contains out of stock merchandise, tottini will:

  1. notify you immediately via email which items are out of stock as well as the anticipated shipping date for each item;
  2. back order the out of stock items and
  3. ship the in stock portion of your order.

If you receive an out of stock notification you may elect to either:

  1. await the backordered shipment;
  2. cancel the back ordered items prior to shipment and receive a refund for cancelled items or
  3. substitute back ordered items with in stock items.

Similarly, tottini reserves the right to cancel orders for back ordered items and refund the purchase price.

8. Do I pay sales taxes on my purchases?

Washington residents will have sales tax automatically added to their order. If tottini is not collecting your state’s taxes, you are expected to comply with your state’s current laws regarding purchases over the Internet.

9. What is your return/exchange policy?

We take great pride in the products we carry and hope you are delighted with your purchase from tottini. Non-sale merchandise in new or unused condition may be returned up to 30 days from the purchase date for a full refund or for store credit (less shipping costs and surcharges). Product must be in perfect condition along with all original tags and packaging intact. Non-sale merchandise in new or unused condition returned after 30 days from the date of purchase shall be exchanged for store credit only and subject to a 25% restocking fee if applicable (less shipping costs and surcharges). Returns need to be made within 90 days of purchase. Due to health and hygiene concerns, Breast Feeding and Potty products are final sale. All custom orders, clearance and sale items, including display and/or floor models are final; no refunds or store credits available.

10. How do I make a return/exchange?

To make a return or exchange simply call our Customer Service department within the 30-day guarantee period (toll free 877.474.0400) to obtain a return authorization (RA) number.

Please indicate the RA number on the outside of the packaging to ensure prompt processing.

Your return must be accompanied by the receipt and must include your RA number.

Original shipping and handling charges are non-refundable.

Product must be in perfect condition along with all original packaging intact. Items not in original packaging will receive store credit. We recommend the return be sent via traceable method.

We cannot guarantee a full refund without an RA number. Please ship all return items to the following address:

tottini (Returns)
259 Yale Avenue North
Seattle, WA 98109

After our 30 day guarantee period your return will be for store credit only. Shipping charges will apply to exchanges.

11. How do I return my FLOR order?

We want you to be completely satisfied with your FLOR purchase. If you are not satisfied with your purchase, for any reason, you may return any of your FLOR product that is unused and in new condition within 30 days of purchase date for a refund (excluding shipping and handling fees). No refunds after 30 days.

Customers must obtain advance authorization from a tottini employee in order to return merchandise. Please call 1.866.474.0400 within the 30 day period to obtain a Return Merchandise Authorization number (RMA#).

Customers are responsible for packaging and shipping returned product to FLOR. We recommend you insure your package with a reputable carrier in the event of loss or damage. Any damage caused during return shipping is the responsibility of the customer.

12. What if I receive a damaged shipment?

Please call us immediately at 877.474.0400 and we will process a claim and/or replacement.

FedEx usually requires an inspection in the event of damage so please hold onto all packing materials and the item until further notice. tottini MUST be informed within 3 days of delivery of all damaged goods, or we cannot process a claim.

Please inspect all deliveries thoroughly upon arrival.

13. What is your pricing policy

Although tottini works very hard to maintain the quality of our service, on rare occasions a product may be incorrectly priced.

If an order is placed for an incorrectly priced item and an items purchase price is greater than its correct price, tottini will notify you of the correct price and refund the difference.

If an order is placed for an incorrectly priced item and the purchase price is less than the correct price, tottini may at our discretion notify you of the error and cancel the order.

14. Do discounts apply to all products?

From time to time, manufacturers request to be exempted from any discounts a customer may receive. Currently, Monte Design and Stokke are not available to be discounted.